Free delivery over £100 and free next-day delivery over £300
At MAISIE GRACE DESIGNS, we are committed to delivering your orders swiftly and securely. Please take a moment to review our shipping policies to ensure a smooth shopping experience.
PROCESSING TIME
Upon successful order placement, our team strives to process your order promptly. Most orders are processed within 1-2 business days, subject to payment verification and item availability. Please note that orders placed on weekends or holidays may experience slight delays in processing.
SHIPPING METHODS
We offer a range of shipping options to cater to your preferences and needs. Our shipping partners include reputable carriers with a proven track record of reliable delivery. You can choose from the following shipping methods:
Standard Shipping: Our standard shipping option ensures that your order reaches you within 5-7 business days. This service is cost-effective and ideal for non-urgent orders.
Express Shipping: Need your items sooner? Opt for our express shipping service for delivery within 2-3 business days. Please note that additional charges may apply.
International Shipping: For our valued international customers, we offer international shipping to various destinations. Shipping times may vary based on location and customs clearance.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor the progress of your package as it makes its way to your doorstep. Tracking information provides real-time updates, giving you peace of mind throughout the delivery process.
SHIPPING FEES
Shipping fees are calculated based on factors such as shipping method, destination, and order value. During the checkout process, you will be presented with accurate shipping fees for your chosen delivery method and location. We strive to provide transparent pricing, so you can make an informed decision.
ORDER DELIVERY
Your satisfaction is our priority, and we work diligently to ensure that your order arrives safely and on time. However, please be aware that external factors beyond our control, such as weather conditions or customs procedures, may occasionally cause slight delays in delivery.
INTERNATIONAL SHIPPING
For international shipments, customs and import duties may apply depending on your location. These charges are the responsibility of the recipient and may be incurred upon delivery. To avoid any surprises, we recommend checking with your local customs office for information on potential fees.
ADDRESS INFORMATION
To ensure accurate and timely delivery, please double-check your shipping address during checkout. If you notice any errors or need to update your address after placing an order, please contact our customer service team as soon as possible. We cannot be held responsible for items delivered to incorrect addresses due to customer oversight.
QUESTIONS AND SUPPORT
If you have any questions about our shipping policies or need assistance with tracking your order, please don't hesitate to reach out to our dedicated customer service team. We are here to help and ensure that your shopping experience at MAISIE GRACE DESIGNS is enjoyable from start to finish.
Note: Our shipping policies are subject to change. Please refer to this page regularly for the most up-to-date information. In case of discrepancies between the English version and other language versions, the English version prevails."
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