If, for any reason, a customer is not satisfied with their order, they have the right to withdraw and return the item(s) within 14 (fourteen) days from the delivery date of the item(s), 28 days (twenty-eight) for international orders . Customers are provided with the option to choose between a refund or store credit. Within the same 14 (18)-day period from the item(s)’ delivery date, customers can also request replacement of items with the same model in a different size or color, subject to availability. Returned items must have the Security Tag intact and attached. The right to return or exchange items is conditional upon adherence to the TERMS & CONDITIONS outlined below.


To initiate the return or exchange process, customers need to access the MY AREA section, sign in to their account, or provide their email address and order number. Customers must then select the item(s) to be returned or exchanged and complete the online application form for returns or exchanges. MAISIE GRACE DESIGNS will send an email confirming the receipt of the application, along with a Return Authorization Number (R.A.N.), the shipping label, and return instructions.

Returns shipped using the courier provided by MAISIE GRACE DESIGNS are free. However, if another courier is used, the associated costs will be borne by the customer, and MAISIE GRACE DESIGNS will not be responsible for lost or damaged items. In case of using another courier, the customer is liable for any taxes or fees during shipment. Returned items must be shipped from the same country as the original shipment. MAISIE GRACE DESIGNS reserves the right to reject items shipped through a different courier. If such shipments involve additional taxes or fees, or require pickup from a courier branch office, the items will not be accepted and will be returned to the sender.

Returned item(s) must be shipped within 28 days from the delivery date.

Exchanges are possible only if a different size or color of the same model is available. Upon receiving the returned item, MAISIE GRACE DESIGNS will ship the exchange item.

Upon processing the returned item, customers will receive a code for the total value of the returned item(s) as store credit. Store credit:

Can be used once within 3 months from the return.
Cannot be combined with other Store Credits.
Must be used in its entirety on an order equal to or exceeding the value of the Store Credit.
Once the returned item is processed, a refund will be issued for the amount paid. Refund processing times vary based on payment method and may take up to 10 days for Credit Card purchases and PayPal, Alipay, WeChat Pay, Klarna, or Bank Wire Transfer.

Refunds are made in the same currency as the original purchase. Exchange rate fluctuations are not reimbursed.


Returned items must be shipped in the original MAISIE GRACE DESIGNS box, sealed with the self-adhesive strip. They should be properly packaged, as received. If the original box is unusable, another suitable box may be used.

Items must be returned with original labels, identification tags, packaging, and accessories (dust bags, hangers, garment covers, etc.). The Security Tag must be intact and attached; otherwise, the item will be rejected.

Clothing items must not be worn, washed, altered, or show signs of use.

Shoes and accessories must be in perfect condition, with original undamaged boxes. Footwear soles must not be marked.

Swimwear and undergarments must be tried on over personal underwear. Used or worn items will be rejected.

Home section items must be undamaged. MAISIE GRACE DESIGNS may request photographic evidence before authorizing return.

Telephones and electronic devices cannot be returned if unpackaged.

Defective or incorrect merchandise must be reported immediately. MAISIE GRACE DESIGNS may request evidence before authorizing return.

Returns may be refused if not compliant with all TERMS & CONDITIONS. Non-compliant returns are returned at the customer’s expense.

Non-compliant returns are subject to a 10% administrative/restocking fee deduction from the refund.

Certain items are ineligible for return, such as underwear/lingerie, beauty items, and Christmas boxes. A non-exhaustive list is provided on the product information page. MAISIE GRACE DESIGNS may accept returns for ineligible items at its discretion.

Note that frequent non-compliant returns may result in account closure or order refusal.

For unresolved matters, refer to the European Distance Selling Regulation.

Note: In case of discrepancies between the English version and other language versions, the English version prevails."